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Quality Assurance & Change Management
SYSCOM follows stringent quality assurance and change management practices to ensure consistent quality and to provide our customers with a centralized mechanism for addressing project quality and changes across the board.
Our Quality Assurance (QA) processes ensure that project staff adhere to project processes. QA looks to share knowledge, continuously improve project processes, ensure client satisfaction, and ensure that project deliverables meet specifications.
Change Management (CM) defines a process for managing changes, assessing the impact of a change, and provides guidelines for approval. Our (CM) process ensures that desired changes to the project are identified, documented, communicated, controlled, assessed and tracked throughout the project lifecycle.
Step by Step
Although all projects may not require each of the steps listed below, SYSCOM often leads large-scale efforts that require the following:
- Project management and reporting
- Prepare technical infrastructure for development, test, and production
- Identify process re-engineering opportunities
- Define features and functions
- Detailed technical and functional design of modules and processes
- Code and unit test components
- Plan and conduct integration and system testing
- Address possible issues identified in user acceptance testing
- Assemble documentation for end users and system administrators
- Training for end users and system administrators
- Assist with promotion of the tested system to production
- Post-production support & rollout of the system to additional business units or geographies
- Assemble recommendations regarding policy and hardware/software
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