With Robotic Process Automation (RPA), SYSCOM can you help you automate routine business tasks quickly and cost effectively. Advantages to your business include reducing human error, increasing throughput and employee productivity, and providing more responsive customer service. Automating these tasks will free your employees to perform this higher value work.
Robotic Process Automation (RPA) is a technology that sprung into wide-spread use in 2018. It has multiple ‘sweet spots’ and companies are using RPA’s simple application of the technology to solve multiple business and technical problems. RPA can be used as an extension to automated business processes or as the automation of the process itself, depending on complexity. SYSCOM can help your business fully realize the benefits that can be obtained when using RPA.
Industry experts have touted cost savings of approximately 80-90% when a business process that was being performed by an employee is replaced by an RPA Bot. Also, while many system upgrades tend to go over budget, RPA projects are typically low-risk, non-invasive projects that are completed quickly without disrupting existing systems and in many cases interact with existing systems.
One of the major use cases for utilizing RPA Bots is to automate repetitive, mundane but necessary tasks so that staff previously performing this work can now focus on higher value tasks that require a knowledge worker, such as assessment of data or customer service interactions instead of entering the same piece of data into multiple systems.
RPA Bots do not get distracted or fatigued and do not “fat finger” when entering or copying data. Because they are not human, they avoid these purely human mistakes. This reduces overall operational risk.
RPA Bots are available to perform their tasks every day, all day. They don’t take sick days or vacation and perform their tasks in a consistent way each and every time they are called upon to perform the task. This consistency in process and typically speed to complete the task allows companies to shrink response times for task completion, which in turn allows for overall processes to be completed in a timely fashion.
Using RPA does not require a company to create new systems to perform work, but instead, RPA Bots use the same systems that were being used previously by humans to perform the tasks. They are now just automated.
Robotic Process Automation can easily scale up or down depending on the needs of the operation. For example, if you have a Bot that processes tax forms you would expect to need more Bots processing forms between January and April, but you would need less for the remaining eight months. RPA allows for easy expansion and contraction as needed to handle process volume fluctuations and needs.
By utilizing RPA to handle the mundane tasks previously handled by humans, employees are free to perform more valuable tasks and will feel a sense of satisfaction in their work which will lead to employee job satisfaction and retention (which has the added benefit of lowering orientation and training costs).
RPA Bots document what they’ve done. They provide a clear audit trail of the operations they have completed, allowing for faster recovery should an unexpected shutdown occur while a Bot is processing.
If RPA replaces an employee whose job is to input PII into multiple systems, you can reduce risk and security exposure by not providing employee (human) access to this data. RPA bots do not steal or sell PII or other confidential information.