Customer Communication Experience Successes

Westpac Group

  • 16 Product Solutions from a single instance
  • Branded consistent rich user experience per brand and product
  • Fully integrated into single sign-on, Internet Banking environment
  • Integrations -Oracle Banking core platform, HP Extream mortgage Document Generation, Bank storage repositories
  • Single Private Cloud Instance
  • Responsive Design on all devices
  • Bank outsourced processors
  • Digital Experience usable on all devices types

Westpac Digital Mortgage Announcement

Large Australian Bank

The Problem

  • 10 – 12 days to complete document signing and delivery
  • Average of 30% out of orders for documents causing rework, delays and increased costs
  • Below 50% in Conversion Rates
  • Funds settlement up to 21 business days!
  • Paper handling and mailing costs
  • Average Mortgage production cost >$80AUD

The Solution

  • Intelligent Document Workflows
  • 100% Customized Branding.
  • Secure Document Uploads (Include mobile capture)
  • Mobile Experience (No app download)
  • Enhanced Integration Capabilities
  • Banker/Broker Management Portal
  • Enterprise Platform Architecture
  • Analytics and Dashboards
  • Scalability to Support other Banking Divisions

Benefits Realized